IT/Desktop Support Analyst x 2/3 - New (REFBJ23)
A high-profile organisation, recognised as a leader in its field, is seeking several IT/Desktop Support Analysts due to ongoing growth. Suitable candidates will have the following qualifications and skills:
* Strong experience in IT support
* Professional, friendly approach with the ability to perform well under pressure
* Punctuality, good attention to detail, and excellent written and verbal communication skills
* Good troubleshooting and problem-solving skills
* Enthusiasm to learn and develop new skills
* Knowledge of networks and firewalls, including troubleshooting
* Experience with Windows server administration
* Knowledge of virtualization software and cloud services (Azure/AWS) is highly beneficial
The duties include:
* Supporting clients, following ticketing procedures, and keeping clients informed
* Diagnosing support cases with team assistance
* Proactive maintenance of client networks using support tools
* Managing new workstation setups and user configurations
* Participating in technical projects, client meetings, and onsite support
* Implementing policies and procedures with the team
* Training and developing junior team members
An excellent benefits package is offered, including comprehensive training and development opportunities.
Please note, this position requires onsite presence 5 days a week.
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