About Us
We are a growing UK property maintenance company specialising in reactive plumbing repairs and door/lock maintenance. We work closely with letting agents, landlords and property managers, providing fast and reliable support for urgent and day-to-day maintenance issues.
With engineers and contractors working on the road, we are looking for an organised and proactive Operations & Admin Coordinator to support the smooth running of the business.
The Role
This is a varied and hands-on role supporting day-to-day operations. You will be responsible for managing bookings, supporting finance and payroll administration, maintaining compliance records, and overseeing fleet and vehicle administration.
You will play a key role in keeping jobs organised, invoices moving, and compliance up to date.
Key Responsibilities
Bookings & Job Coordination
* Answer incoming calls and emails from clients
* Log and manage reactive maintenance jobs
* Prioritise jobs based on urgency (e.g. leaks, lockouts)
* Schedule engineers and contractors efficiently
* Communicate job updates and confirmations
Finance & Payroll Support
* Raise invoices promptly, ideally on the same day as job completion
* Upload purchase invoices and receipts to accounting software
* Prepare weekly payroll information (hours worked, call-outs, subcontractor invoices)
* Chase overdue invoices in a professional and courteous manner
* Support the accountant with organised financial records
Compliance & Administration
* Track and monitor:
* Engineer qualifications and training, ensuring they are compliant and up to date
* Contractor insurance and documentation
* Health & safety records
Fleet & Vehicle Administration
* Track MOTs, servicing schedules, insurance and breakdown cover
* Arrange vehicle servicing, repairs and inspections
* Support stock ordering and replenishment where required
Skills & Experience
Essential
* Strong organisational and administrative skills
* Confident and professional telephone manner
* Ability to manage multiple tasks in a fast-paced environment
* Good working knowledge of Microsoft Office
* Basic bookkeeping or finance administration experience
* Ability to work independently and take ownership of tasks
Desirable
* Experience in property maintenance, trades or facilities management
* Familiarity with accounting software (Xero or Sage)
* Experience dealing with letting agents or landlords
* Understanding of reactive maintenance environments
Personal Attributes
* Reliable, organised and detail-focused
* Calm under pressure and able to prioritise effectively
* Confident communicating with clients, engineers and contractors
* Practical and proactive approach to problem-solving
What We Offer
* 30-40 hour working week with flexibility
* Opportunity to progress to a full-time role
* Supportive small-team environment
* Long-term role within a growing business
* Pension Scheme
* Training
* Remote Working
* Pay review following a successful probation period
Job Types: Full-time, Part-time
Pay: £25,420.00-£35,000.00 per year
Expected hours: 30 – 40 per week
Benefits:
* Work from home
Work Location: Hybrid remote in Cheddington