Mortgage Operation Supervisor
Leicester / Ipswich / Bradford (multi-site)
Are you an experienced administrator with a passion for leadership and delivering outstanding customer service? We’re looking for a Mortgage Operation Supervisor to support the day‑to‑day running of a busy mortgage and protection administration team.
The Role
You’ll support the Administration Team Manager in leading a team of Case Handlers, ensuring applications progress efficiently while maintaining exceptional service standards.
Key responsibilities
* Managing and motivating a team to achieve performance targets and SLAs
* Supporting mortgage and protection cases from submission through to completion
* Communicating effectively with advisers, customers, lenders, solicitors, and other stakeholders
* Ensuring all documentation is accurate, complete, and submitted on time
* Monitoring case progress and keeping stakeholders informed
* Delivering coaching, feedback, and regular 1:1s to develop team members
* Maintaining compliance with regulatory requirements and data protection standards
* Contributing to a positive team culture and leading by example
* Deputising for the Administration Team Manager when required
* Traveling between sites, including occasional overnight stays
What We're Looking For
Experience
* Previous experience in an administrative leadership or supervisory role
* Background in financial services (mortgages and/or insurance preferred)
* Experience working with multiple stakeholders
Skills & Attributes
* Strong leadership and team development skills
* Excellent communication and organisational abilities
* High attention to detail and a methodical approach
* Ability to prioritise and manage multiple workloads
* Customer‑focused with a proactive, solution‑oriented mindset
* Resilient, adaptable, and motivated to drive results
* High level of integrity and professionalism
Why Apply
* Opportunity to lead and shape a high‑performing team
* Varied and fast‑paced role with real impact on customer outcomes
* Supportive environment with opportunities for development
* Multi‑site exposure across the business
We are an equal‑opportunities employer who respects and appreciates people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.
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