Job Role: Dual Service Operative (Security & Parking) Working Hours: 4 on 4 off - 10:00am- 20:00pm / 8:00am-18:00pm on Sundays (average 35 hours per week) Pay: £12.21 per hour Location: Barnsley Retail Park, S71 1JE Reporting to: Support Services Manager Overview An exciting opportunity has arisen at Anchor Group Services, for an experienced Dual Service (Security & Parking) Operative to join our established contract based in a retail environment at Barnsley Retail Park. The successful candidate must have a valid SIA Licence as a minimum. You will be part of a forward thinking team that delivers a high level of customer services, security and general facilities. As a Dual Services Security and Parking Operative you will assist with the overall running of the centre and will be working with the Services Supervisor and customer to meet company and customer expectations. Duties include: Conducting regular patrols of a portfolio of car park locations to ensure vehicles comply with the advertised terms and conditions for parking. Issuing Parking Charge Notices to non-compliant vehicles Conducting site surveys and ensuring ongoing compliance with the BPA AOS Code of Practice Dealing with the homeless and vagrants, moving them on as necessary Preparing and submitting incident reports Issuing of exclusion Notices on behalf of the client Preparing and submitting incident reports Providing a customer services presence to car park users To secure premises and personnel by patrolling property; inspecting buildings, equipment, access points and permitting entry. To avert losses and damage by reporting irregularities, informing violators of policy and procedures. Communicating effectively with the Parking Services Team, ensuring information is accurately shared with regards to the site and specific customer requests. To complete and compile reports by recording and logging observations, information, occurrences, and surveillance activities as well as interviewing witnesses and obtaining signatures. To maintain effective and positive working relationships with the team, client management, tenants, and the local police. The operative must, at all times, adhere to Company and Customer policies and procedures in a fair and professional manner as well as uphold compliance with all legal requirements to maintain the organisations stability and reputation. Carrying out any other reasonable management requests Requirements Full 5-year employment checkable history Valid frontline SIA licence DS or SG Customer Service experience and confidence to handle conflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment Benefits Access to a range of nationally recognised courses to help further your career, via the Anchor Academy Access to SIA Top-Up and First Aid training at discounted rates, with financial support available Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment) Wagestream - access to pay as you earn it Cycle to Work Scheme Available Full uniform provided Free Employee Assistance Programme 24/7 including access to counselling Hospital Saturday Fund Reward and Recognition awards Other companies may call this role: Dual Service Operative, Security & Parking Specialist, Security Operative, Patrol Officer, Shopping Centre Security Officer, Security Enforcement Officer, Parking Attendant, Car Park Attendant, Parking Enforcement Officer, Parking Monitor, Car Park Controller, Parking Officer, Car Park Officer Customer Security Officer Within commuting distance of: Sheffield, Rotherham, Wakefield, Cawthorne, Penistone, Stocksbridge, Hoyland, Wombwell, Hemsworth, South Elmsall, Dewsbury