Overview
Join to apply for the Front Office Supervisor role at DoubleTree by Hilton London Angel Kings Cross
Job Ref: AM14731
Branch: DoubleTree by Hilton London Angel Kings Cross
Location: DoubleTree by Hilton London Angel Kings Cross
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 0700-1530 and 1430-2300
Hours per week: 40
Posted date: 31/08/2025
Closing date: 02/10/2025
Rewards and benefits
* £250, up to £1000 cash incentives when referring a friend to join our team – T&C’s apply
* Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted / Free use of leisure facilities – “Hotel specific”
* Free Car Parking – “Hotel specific”
* Stays in our hotels at discounted prices or free stays as a rewards & recognition incentive
* Opportunities for personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships – T&C’s apply
* Annual Holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
* Pension enrolment
What we’re looking for
* Passionate and willingness to learn
* Positive attitude and someone who makes guests smile
* Genuinely friendly and caring, good grooming skills
* Enjoys working as part of a team
* Calm, organized work ethic with the ability to prioritize and meet deadlines
* Excellent supervisory, inter-personal, and communication skills
* A passion for delivering exceptional levels of Guest service
* Ambitious and hard working
* Ability to work morning, afternoon/evening, and weekends
* Deliver exceptional customer experiences all the time
The Role
* As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments
* A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our guest
* Supervise Front Desk operations during your assigned shift to a consistently high standard
* Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
* Advise your shift team of any special events or VIP Guests in the hotel that day
* Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
* Maximize sales revenues through up-selling and marketing program
* Manage Guest requests, inquiries, and complaints promptly and completely
* Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
DoubleTree by Hilton London Angel Kings Cross is located near a variety of shops, restaurants and bars. The hotel is close to Angel tube station and Kings Cross/St Pancras rail stations.
#J-18808-Ljbffr