At Assembly Hotel, we do things differently. We’re a vibrant, modern hotel in the heart of London, and we’re all about giving our guests unforgettable stays filled with energy, warmth, and style. To keep things running smoothly at the very front of our guest journey, we’re looking for a talented Reception Manager to lead our front-of-house team.
Apply below after reading through all the details and supporting information regarding this job opportunity.
Your role:
As Reception Manager, you’ll be the face of our hotel, ensuring our guests receive a seamless welcome from the moment they arrive. You’ll oversee the reception team, manage daily operations, and make sure every interaction leaves a lasting impression.
Key responsibilities:
* Lead, train, and motivate the reception team to deliver excellent guest service.
* Manage check-in, check-out, and all front desk processes efficiently.
* Resolve guest queries and complaints with professionalism and care.
* Work collaboratively with other hotel departments to ensure smooth operations.
* Oversee scheduling, performance, and development of the reception staff.
* Maintain high standards of presentation, organisation, and guest satisfaction.
About you:
* Experience in hotel reception or front-of-house management.
* A confident leader with strong people and communication skills.
* Proactive, organised, and detail-oriented.
* Able to remain calm under pressure and find solutions quickly.
* Passionate about hospitality and creating memorable guest experiences.