Job Title: Senior Claims Team Leader Real Estate
Location: Glasgow or Chelmsford (Office Based)
Salary: Between £40k - £45k (pa)
The Opportunity:
Were offering a fantastic opportunity to join our high-performing Real Estate Team as a Senior Claims Team Leader. You'll play a key role in driving team success, managing workflow, and ensuring top-tier service delivery for our clients.
Your Responsibilities Will Include:
Leading and managing a team of desk-based Real Estate claims handlers
Allocating new claims and ensuring effective team workflow
Managing the review and distribution of Real Estate reports
Handling technical referrals and complaint escalations
Conducting monthly 1:1s and completing performance appraisals
Supporting account management and operational planning
Identifying team training needs and implementing development plans
Ensuring holiday cover, managing authorisations, and maintaining team efficiency
Monitoring the full lifecycle of claims to ensure timely and accurate outcomes
Assisting with other ad hoc duties as required
About You Knowledge and Experience:
3+ years experience in property claims (domestic or commercial)
3+ years in a team leader or supervisory role
Strong leadership and decision-making capabilities
Excellent communication and stakeholder management skills
Organised, resilient, and confident in high-pressure environments
Comfortable managing multiple priorities and motivating teams to hit performance goals
Proficient in Microsoft Word and Excel
Flexible and open to occasional travel
Skills That Will Be Developed in the Role:
Strategic team leadership
Advanced claims handling knowledge
Client relationship management
People development and performance coaching
Exposure to a wide range of high-value property claims
What Youll Get:
Performance-based bonus
Private healthcare
Contributory pension scheme (up to 12% employer contributions)
Life assurance (up to 10x annual salary)
28 days holiday plus Bank Holidays
Option to buy or sell up to 5 days leave
Employee discounts and wellbeing resources
Ready to take the lead in one of the UKs most respected claims divisions?
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