Overview
Admin and clerical support within the acute medical floor based on AMA/AMU/SDEC. The successful candidate will often be the first face patients and relatives see when visiting the units, and must be a welcoming and compassionate individual who can work independently and as part of a team.
Responsibilities
* Receive/welcome new patients onto the ward, check particulars on their records, and ensure notes are in order. Ensure identity bracelets are available for nursing staff. Compile sets of required blank documentation for emergency patients.
* Receive/welcome visitors onto the Ward and inform the Sister/Charge Nurse or deputy of any queries they may have.
* Answer the telephone, responding to questions or requests as appropriate.
* Request the services of allied healthcare professionals as requested by nursing staff (e.g., Phlebotomist, ECG Technician, Radiographers, Porters).
* Make outpatient referrals as requested by nursing staff.
* Notify Pathology of urgent blood specimens when requested by nursing staff.
* Request and collect (or deliver when requested) notes and x-rays from various departments.
* Order transport for patients as requested by nursing staff, completing appropriate paperwork.
* Contribute to a fast-paced environment on AMU/AMA/SDEC and be a pivotal member of the ward team.
Qualifications
* Experience dealing with the general public; good IT skills; the ability to remain calm under pressure in a challenging role.
* Good telephone skills, confidence, and a positive, helpful manner are essential.
* Duties will include answering the telephone, filing, using the Care Flow system, and booking appointments.
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