Job Description
Fixed Term Contract - Maternity Cover April - November 2025
37hrs a week including some weekend working
Mixed Shift Patterns 7am-3pm, 11am-7pm, 9.30-5.30pm
Weekend Working: 1 in 4 weekends approx
About The Role
Supported Housing is a crucial part of the business. As a Support Coach, you will be the primary support for customers, working in a team of Hostel Support Coaches to deliver the best possible outcomes; utilising psychologically informed ways of working to provide a service which is flexible and adaptive to the changing needs of both customers and the team. You will be part of a small team providing intense therapeutic support.
You will work alongside other Support Coaches, the Team Leader, and Services Manager to promote and ensure a psychologically informed way of working, providing a flexible and adaptive service to meet the changing needs of customers and the team.
Collaboratively, you will provide consistent boundaries, a trauma-informed approach, practical support, good housing management, and strong financial control. Working closely with our independent living Housing Services Team, you will ensure the seamless provision of a complete housing and support solution throughout our customers’ personal journey with Squared.
In partnership with Luton community support groups, LBC, partner agencies, and internal teams, you will aim to provide a safe environment that builds customer confidence and promotes positive change and development.
Key responsibilities include:
1. Delivering the day-to-day running of the hostel and direct support to customers.
2. Using psychologically informed, person-centred, non-judgmental coaching tailored to individual needs.
3. Managing your own caseload, organizing and conducting support sessions, attending meetings, and supporting external appointments and referrals.
4. Thinking creatively to deliver effective support.
5. Conducting assessments, devising and implementing support and risk management plans.
6. Managing arrears and assisting with benefit claims and personal contribution charges, including setting up payment plans and handling queries.
7. Maintaining a safe and secure living environment for customers and staff.
8. Supporting customers in developing independent life skills for successful move-on into the community.
9. Carrying out room checks and ensuring health and safety compliance.
10. Collaborating with the team to deliver consistent, positive service and appropriate behaviour.
11. Recognizing challenging situations and supporting colleagues to influence positive customer behaviour.
12. Recording support activities daily and updating internal systems.
13. Informing customers of their rights and responsibilities and empowering participation in service improvements.
14. Providing cover for other Support Coaches as needed.
15. Liaising with professionals such as social workers, solicitors, police, and education providers.
16. Collaborating with other departments (Repairs, Cleaning, Gardening, Finance).
17. Adhering to child protection and safeguarding policies, reporting concerns as required.
18. Following all company policies, including Health and Safety, Fairness, Lone Working, SOVA, and Child Protection.
19. Promoting Squared services within the wider community.
About You
We seek a motivated, empathetic individual capable of coaching, mentoring, and empowering vulnerable people, with the ability to challenge negative behaviour when necessary. You should be proactive, organized, and efficient, able to work under pressure while maintaining high standards of client care. Resilience, a positive outlook, and approachability are essential, along with a willingness to go the extra mile to achieve results.
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