Retention and Renewals Advisor, Sheffield
Location: Sheffield, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: JUL20255231_1752509710
Job Views: 11
Posted: 14.07.2025
Expiry Date: 28.08.2025
Job Description:
We are Citation Group, a collection of businesses dedicated to making life easier for small and medium-sized companies. Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses manage HR and Health & Safety compliance, allowing them to focus on growing their business.
The Role
* Proactively contact existing clients to review their current services, strengthen relationships, and demonstrate value to prevent cancellations and secure renewals.
* Use a consultative approach to understand client needs, listen actively, and recommend tailored solutions.
* Own the client experience, ensuring positive interactions at every touchpoint.
* Identify opportunities for additional support and growth, supporting new business development.
* Re-engage clients considering cancellation to retain their business.
* Measure success through revenue targets and client retention performance.
About You
We seek a confident, commercially-minded individual who is consultative, resilient, and results-driven. Excellent communication skills, especially over the phone, attention to detail, and quick learning ability are essential. Experience in customer service, client retention, or sales is a plus.
Perks include:
* 25 days holiday plus bank holidays
* Birthday day off
* Additional holiday weeks for new parents
* Private healthcare
* Pawternity leave for new pets
* Community volunteering days
Join HS Direct for a rewarding career with great benefits. Apply now with your CV.
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