Customer 1st Advisor Birmingham, Castle Vale Up to £10,661 for 15 hpw Part Time (15 hours per week) 12 month Fixed Term Contract until 19/03/2027 Closing Date: 5th February 2026 Our Customer 1st team are our customers first point of call for all of their enquiries. The team manage all inbound calls and provide a reception service at our offices in Castle Vale. They also undertake a wide range of administrative duties and outbound survey work. In this role you are responsible for delivering 'first point of contact' resolutions to a wide range of customer queries. You will work across service areas providing front of house reception and back office support. You will be part of a flexible and customer focused team, working to provide great homes and excellent services. Our successful Customer 1st Advisor will have: A passion for customer service excellence Ability to deal with customers through face to face contact, telephone and written communication. Experience of Office Administration Ability to work flexibly to meet demands of the service Ability to work as part of a team Openness to change Willingness to learn and be proactive Experience of working in a housing environment would be an advantage The Pioneer Group is a small Housing Association that puts our Community at the heart of everything we do and this role provides an opportunity to make a positive impact on the day to day lives of our colleagues and tenants. With excellent terms and conditions and a permanent position, you would be working for a company that is committed to investing in our people. We offer a fantastic benefits package which includes: 29 days basic annual leave (full time) Bank Holidays Pension schemes A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy. A commitment to work life balance through our Agile/flexible working principles. Family Friendly policy with enhanced benefits Learning and Development opportunities Internal coaching and mentoring opportunities Staff social events We also offer mentoring and coaching, wellbeing champion new starter Buddy as part of your probation and opportunities to shadow other departments. The Pioneer Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of background and cultures. We value and respect individuality and engage a culture within our organisation where people can thrive and be themselves. We also make sure employees are values for their strengths and experiences. Everyone who either applies to or works for the organisation is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.