About the Role
We are looking for a skilled Technical Writer with deep Oracle Cloud ERP expertise to create high-quality Standard Operating Procedures (SOPs) and process documentation. You will work closely with business stakeholders, IT teams, and end-users to capture real-world processes, translate technical concepts into clear content, and build a comprehensive knowledge repository for our manufacturing operations.
Key Responsibilities
* Understand Business Processes: Collaborate with business users, process owners, and IT teams to analyze Oracle Cloud-enabled workflows in Finance, Supply Chain, Procurement, and Production.
* User Shadowing: Observe end-users and SMEs to document real-world Oracle Cloud usage.
* SOP Development: Create and standardize SOPs, user guides, training manuals, and process flows.
* Documentation Standards: Ensure alignment with industry best practices, compliance requirements, and client-specific standards.
* Simplify Complex Concepts: Present Oracle Cloud technical and functional knowledge in an accessible format for diverse audiences.
* Version & Change Control: Maintain revision histories and track document updates.
* Stakeholder Collaboration: Validate documentation accuracy with IT, operations, quality, and compliance teams.
* Training Support: Deliver reference materials that enhance user training and adoption.
Required Skills & Qualifications
* Proven experience as a Technical Writer in manufacturing or enterprise technology environments.
* Strong hands-on knowledge of Oracle Cloud ERP (Finance, SCM, Procurement, Manufacturing).
* Ability to shadow users and document processes effectively.
* Expertise in SOPs, user guides, training manuals, and process documentation.
* Excellent communication and collaboration skills across business and IT teams.
* Proficiency with documentation tools (MS Office, Visio, Lucidchart, Confluence, etc.).
* Familiarity with compliance/quality standards (ISO, FDA, SOX) is a plus.
* Strong analytical skills and attention to detail.
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