Job Description We’re looking for a Product Manager – New Product Development & Guest Experience to join a purpose-led organisation at an exciting stage of growth. This role sits at the intersection of customer insight, product innovation and commercial delivery, with responsibility for shaping and developing compelling propositions that enhance the overall customer experience. Working closely with insight, brand and performance teams, you’ll translate customer needs and market trends into innovative products and services that deliver both strong engagement and measurable commercial impact. You’ll own the product development lifecycle, from identifying opportunities and building business cases through to launching and refining propositions based on customer feedback and performance data. This role would suit someone commercially minded and highly collaborative, with experience in product development within the travel, leisure or membership sectors. If you’re passionate about customer experience, enjoy working cross-functionally and thrive on turning insights into standout products, this is a fantastic opportunity to make a meaningful impact.