Job Description
Logistics Manager
Office location: Central Birmingham, but must be able to travel to site in Warwickshire
Salary: £40-48K
As the Logistics Manager, you will be the pivotal liaison for both internal and external stakeholders, managing logistics and delivering exceptional customer service. This multifaceted role aims to optimize logistics efficiency, elevate service standards, and drive continuous process improvements. You will oversee logistics activities while ensuring customer inquiries are handled promptly and effectively to maintain high satisfaction levels.
Main Responsibilities
Logistics Coordination:
* Monitor and execute key logistics activities daily, including coordinating pick-ups, managing transport orders, and prioritizing tasks for efficient operations.
* Plan inbound and outbound logistics, optimizing transportation methods (sea, air, rail) and warehouse transfers to enhance cost-effectiveness and service quality.
* Develop and implement corrective action plans to address errors and improve service delivery continuously.
* Handle export flows and manage special requests (e.g., promotions, new collections) to ensure timely fulfillment.
* Monitor inventory levels, identify discrepancies, and implement corrective measures to maintain adequate stock levels.
* Efficiently manage warehouse consumables (e.g., cartons, stickers) to support operational needs.
* Administer all necessary documentation (e.g., certificates of origin, export documents) to ensure compliance and smooth execution of logistics processes.
* Manage claims and customer returns, implementing robust processes to identify root causes and implement effective solutions.
* Lead or participate in projects aimed at improving invoice control and optimizing pallet pull systems.
Customer Care:
* Guide the customer journey from order to cash, ensuring seamless service delivery and proactive follow-up.
* Act as the primary point of contact for customer inquiries within your region, preemptively addressing issues to exceed customer expectations.
* Provide professional and informative responses to customer inquiries regarding logistics, products, commercial policies, and terms.
* Resolve customer complaints efficiently by collaborating across departments to enhance the overall customer experience.
* Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken.
* Contribute to team growth through active participation in improvement initiatives.
Key requirements & experience
* Minimum of 3 years of experience in logistics operations, with expertise in transport logistics and export flows.
* Native proficiency in English; proficiency in additional languages is advantageous.
* Knowledge of the consumer goods industry, preferably within Retail Fashion or B2B environments (e-commerce experience is a plus).
* Customer-centric mindset with strong analytical, problem-solving, and organizational skills.
* Excellent interpersonal and communication skills, both verbal and written.
* Proficiency in ERP/CRM systems, WMS, Microsoft Office Suite (Word, Excel, Outlook).
* Proactive approach with excellent project management abilities and adaptability to dynamic environments.
* Team-oriented with strong prioritization skills and a positive mindset.
This role combines critical logistics management with proactive customer care, making it pivotal in ensuring operational excellence and exceptional customer satisfaction in the UK market.