Location: Glasgow, Darlington or Llandudno
Pension: A Civil Service Pension with an employer contribution of 28.97%
Advert Closing Date: 11.59pm Tuesday 10 March 2026
Is it time you unlocked your potential?
Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.
Our Values
Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:
* Honesty: We act with integrity and transparency, sharing information openly and addressing challenges with courage.
* Empowerment: We enable people to take initiative, make impactful decisions, and continuously learn and grow.
* Accountability: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.
* Respect: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.
* Trust: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.
These values are more than words—they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.
About the role
SLC now have an exciting opportunity for a Live Services Administrator to join our Customer Communications and Marketing team within the CX/Product/Policy Directorate on a permanent basis. The team ensures that SLC can deliver an efficient and effective service to students, sponsors, repayers and internal and external stakeholders via appropriate communications delivered through a variety of digital channels. In this role, you will be responsible for the publication of user-friendly, channel appropriate, content, forms and messaging across all products and channels. You will also contribute to the delivery of project requirements, providing resource for research, reporting, testing and information gathering.
What you bring
* Excellent communication and organisational skills with very good attention to detail in written and administrative work
* Advanced proficiency in MS Office
* Demonstrated ability to identify and resolve issues proactively while taking ownership of work streams and initiatives
* Excellent time management skills with ability to adapt and reprioritise workload effectively
* Experience collaborating with cross-functional teams and managing multiple stakeholder relationship
* Working knowledge of HTML, content management systems and accessibility requirements for online content and downloadable items (desirable)
* Experience with cloud-based technologies including CMS and mass communication systems (desirable)
You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:
* 28 days annual leave plus 8 public holidays
* Option to buy/sell annual leave
* Flexi-time and enhanced flexible working options available
* Option to join the Civil Service pension scheme
* Life insurance cover for 4 x annual salary
* Enhanced company sick pay and family leave including maternity, paternity and adoption
* Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme
* To find out what’s it’s like to work at Student Loans Company click here SLC Careers
The Legal Bits
We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some background checks we need to complete before you can start with us. This will include employment history, criminal record check, credit reference check and fraud check.
SLC are committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email ask_recruitment@slc.co.uk.
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