Overview
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.
Role
The Subcontractor Manager is responsible for managing subcontractor relationships, performance, compliance, and operational delivery across projects and service contracts. This role ensures subcontractors meet contractual obligations, quality standards, safety requirements, and project timelines while supporting operational efficiency and customer satisfaction. The successful candidate will oversee subcontractor onboarding, performance monitoring, commercial coordination, and risk management while maintaining strong collaborative relationships with internal teams and external partners.
Key Responsibilities
* Subcontractor Management: Manage subcontractor relationships across multiple operational and project-based activities.
* Subcontractor onboarding, qualification, and compliance processes.
* Ensure subcontractors deliver services in accordance with contractual agreements and company standards.
* Monitor subcontractor performance, productivity, and service quality.
* Conduct regular performance reviews and supplier evaluations.
* Operational Coordination: Coordinate subcontractor activities with operational and project delivery teams.
* Ensure timely allocation of subcontractor resources to meet project and reactive work requirements.
* Support resolution of operational issues, delays, and escalations.
* Ensure subcontractors adhere to schedules, SLAs, and project milestones.
* Commercial & Contract Management: Support negotiation and administration of subcontractor agreements.
* Monitor subcontractor costs, invoicing, and budget performance.
* Ensure compliance with procurement policies and commercial controls.
* Identify opportunities for cost optimization and operational efficiencies.
* Assist in managing variations, claims, and contractual disputes.
* Compliance, Safety & Quality: Ensure subcontractors comply with health, safety, environmental, and regulatory requirements.
* Monitor certifications, insurance documentation, and compliance records.
* Conduct audits, inspections, and quality assessments.
* Promote adherence to company policies, procedures, and operational standards.
* Stakeholder Engagement: Maintain effective communication with internal departments, clients, and subcontractors.
* Act as the key point of contact for subcontractor-related operational matters.
* Support collaborative working relationships and issue resolution.
* Provide regular reporting on subcontractor performance and operational metrics.
* Continuous Improvement: Drive improvements in subcontractor performance management processes.
* Support implementation of supplier management systems and digital tools.
* Identify risks and implement mitigation strategies.
* Promote best practices in subcontractor governance and operational delivery.
Required Qualifications
* Bachelor’s degree in Business, Supply Chain, Construction Management, Engineering, or related field preferred.
* Minimum 5–7 years of experience in subcontractor, supplier, operations, or project management.
* Experience working within infrastructure, facilities management, construction, utilities, or maintenance environments preferred.
* Knowledge of contract management and procurement processes.
Required Skills & Competencies
* Strong subcontractor and supplier management experience.
* Excellent negotiation and relationship management skills.
* Strong commercial and financial awareness.
* Ability to manage multiple stakeholders and operational priorities.
* Knowledge of health, safety, and compliance standards.
* Strong problem-solving and conflict-resolution skills.
* Excellent communication and reporting abilities.
* Proficiency in operational and procurement systems.
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