Connected Car Technical Officer
Reference: JP00000
Rate: A GBP 18.64/hr PAYE (Inside IR35)
What You Will Do
* Use ticket management tools to review service requests raised by the design team and take prompt, effective action.
* Monitor incident tickets in the management system, ensuring they are tracked and resolved efficiently.
* Utilise analytical tools to identify anomalies and trends, uncover root causes, and solve problems using SQL queries.
* Employ advanced Microsoft Excel techniques, including Power Query, Power Pivot, and Power Automation, to manage and manipulate cloud:based data.
* Validate offshore team reports used in vehicle campaigns, ensuring accuracy and consistency.
* Collaborate cross:functionally with project quality, management, and engineering teams to maintain transparency and timely responses to concerns.
* Provide technical support to the offshore call centre team, ensuring seamless communication and resolution of issues.
What You Will Bring
* Data analysis background with proficiency in Power tools including Power Query, Power Automation and Power BI.
* Experience with ticket management tools, ideally ServiceNow.
* Data reporting and validation skills.
* Strong problem:solving skills, with practical experience in applying tools and techniques to real:world challenges.
* Excellent written and verbal communication skills, along with a proactive and flexible approach to multitasking and prioritising multiple projects and liaise confidently with suppliers.
* Degree qualified.
Your role as a Connected Car Technical Officer will be instrumental in supporting the companys mission to deliver exceptional vehicle connectivity solutions. By leveraging your technical expertise and collaborative mindset, you will contribute to the seamless integration of innovative technologies, ensuring the highest quality standards are met. This is your chance to be part of a dynamic environment that values creativity, precision, and teamwork.
Location
This role is based in Cranfield, with a hybrid working pattern of three days in the office and two days from home, offering flexibility while staying connected to the team.
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