Are you
looking for an exciting opportunity to be part of a vibrant and dynamic team?
Firmdale Hotels is renowned for its unique style and commitment to exceptional
service. Our Covent Garden Hotel, located in the heart of London's bustling
theatre district, is seeking a dedicated Luggage Porter to join our highly
successful team.
Firmdale
Hotels is a collection of luxury boutique hotels known for their distinctive
design, outstanding service, and warm hospitality. Each property offers a
unique blend of contemporary style and classic elegance, providing guests with
an unforgettable experience.
As a Luggage
Porter, you will be an integral part of our front office team, ensuring our
guests receive inspirational service from the moment they arrive. This hands-on,
operational role requires a confident and engaging communicator who can deliver
exceptional service with warmth and impeccable presentation.
Responsibilities:
* Assist
guests with their luggage upon arrival and departure, ensuring their belongings
are handled with care.
* Support
the concierge desk with the smooth running of daily operations by promptly
addressing guest requests and inquiries.
* Maintain
a high level of attention to detail, ensuring the lobby and front entrance are
always clean and welcoming.
* Provide
information and assistance to guests regarding hotel services, local
attractions, and transportation.
* Collaborate
with the front office team to create a seamless guest experience.
What you Need:
* A keen
and enthusiastic team player who enjoys working in a fast-paced environment.
* A
customer-focused individual with a genuine passion for delivering exceptional
service.
* Strong
organisational and interpersonal skills, with a meticulous eye for detail.
* Impeccable
presentation and a friendly, approachable demeanour.
* A
proactive attitude and the ability to handle multiple tasks efficiently.
What
We Offer:
* Hourly rate of £13.50 - £15.00 inclusive of service charge.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
* Proud winners of
The Times Best Places to Work for both 2024 and 2025
* The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade
* Manager of the Year – Helle Jensen –
Cateys 2024
* Food & Beverage Manager of the
Year - Pedro Paulo - Hotel Cateys 2024
* Hotel Chef of the Year Finalist - Jamie
Atkinson - Hotel Cateys 2024
* Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
* Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025
* Dorset Square Hotel – AA Breakfast Award
2025
* Ham Yard Hotel, Covent Garden Hotel and
Haymarket Hotel – Two Michelin Keys 2024
* Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
* Ham Yard Hotel - two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award
* Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel &
Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren
Street - Michelin keys
* Number Sixteen - Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/
If you are
passionate about hospitality and delivering exceptional guest experiences, we
would love to hear from you. Join Firmdale Hotels and be part of something
extraordinary.
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.