Responsibilities:
Manage End-to-End Freight Operations:
* Oversee the entire transportation process for Air and Sea Freight shipments, ensuring smooth delivery from origin to destination.
Negotiate Rates and Contracts:
* Secure competitive rates and favourable contracts with carriers and service providers, ensuring they meet customer expectations for cost and service.
Handle Shipment Documentation:
* Ensure all necessary shipment documents, such as bills of lading, customs declarations, and transport contracts, are prepared accurately and on time, following relevant regulations.
Track Shipments and Provide Client Updates:
* Monitor the progress of shipments, keep clients informed of their status, and promptly resolve any delays or issues that arise.
Coordinate Customs Clearance:
* Work closely with customs brokers to ensure that all import/export regulations and documentation requirements are met for timely customs clearance.
Maintain Client Relationships:
* Build strong relationships with clients, addressing inquiries, offering solutions, and ensuring overall satisfaction with the services provided.
Identify Process Improvements:
* Seek opportunities to enhance processes, reduce costs, and improve operational efficiency within the Air and Sea Freight departments.
Requirements:
Experience:
* Minimum 1 year of experience in Air or Ocean Imports.
Shipment Knowledge:
* Thorough understanding of the entire import process, from origin to destination, including customs procedures and documentation.
Strong Communication Skills:
* Confident in both verbal and written communication, with the ability to build and maintain client relationships.
Incoterms Expertise:
* Comprehensive knowledge of Incoterms as they relate to import operations.
Customer-Focused and Deadline-Driven:
* Ability to collaborate with customers to deliver excellent service while consistently meeting deadlines.
Benefits:
Salary: £30,000 to £35,000, based on experience.
Work Schedule: Monday to Friday, 9:00 AM to 5:30 PM, with a hybrid working arrangement (3 days in the office, 2 days working from home).
Additional Perks:
* Annual salary review and bonus.
* 25 days of annual leave plus bank holidays.
* Pension plan.
* This position combines operational expertise in freight management with strong customer service and communication skills. It offers competitive pay and a supportive benefits package.