Job Description Key Responsibilities Account Management Manage a portfolio of enterprise or multi-site customers. Act as the main point of contact for commercial and account-related matters. Build effective working relationships with key customer contacts. Support customers to get value from the product or service. Commercial & Negotiation Support and lead renewal and upsell conversations with customers. Negotiate contract terms, pricing changes and service variations in line with company guidelines. Handle commercial queries and objections in a professional and confident manner. Work with senior colleagues on more complex commercial negotiations where required. Customer Retention & Growth Identify opportunities for account growth through additional products or services. Monitor account health and flag risks early. Help resolve commercial issues and escalate where appropriate. Internal Coordination Liaise with support, onboarding and product teams to ensure customer needs are understood. Maintain accurate account records in the CRM system. Contribute to account reviews and internal reporting.