At Saint-Gobain, our customers are just as valued as our colleagues - and as a Top Global Employer, we know our success comes from our people.
To keep building on that success, we're looking for a Customer Service Desk Co-ordinator who shares our passion for excellence. Based at our Fosroc site in Tamworth, this is your chance to join a supportive, innovative and dynamic environment where your ideas, energy and commitment to customer service will help drive our continued growth.
Fosroc is part of Saint Gobain UK&I and is a global leader in construction chemicals, providing innovative solutions for the building and infrastructure industry.
What will you be doing?
As a key member of our Customer Service team, you'll be the first point of contact for our customers - making every interaction count. You'll:
* Handle inbound and outbound sales calls with professionalism and care
* Process orders accurately using Microsoft Dynamics (DAX)
* Work closely with Planning, Production, Procurement, and Distribution teams to ensure deliveries are on time and in full
* Resolve queries and complaints quickly and effectively, keeping customer satisfaction at the heart of everything you do
* Support sales teams with quotations and service delivery
* Contribute to our Health, Safety and Environmental goals
* Be proactive in achieving personal and team KPIs
Who will you be working with?
You'll collaborate across our business, building strong relationships with:
* Internal teams (Customer Service, Planning, Production, Procurement, Technical, Finance, Sales & Marketing)
* External partners (customers and transport providers)
What are we looking for?
We're looking for someone who is
* A dedicated team player with a strong work ethic
* Has excellent written and verbal communication skills
* Strong attention to detail and accuracy
* Professional and positive telephone manner
* Is Calm, flexible and able to work under pressure
* IT literate with strong multitasking ability
Desirable (but not essential):
* Experience in manufacturing, FMCG or construction industries
Job Reference: GBR13193