Job Description To work collaboratively within the Customer Services, Contact Centre team to deliver a comprehensive and welcoming front-line service for all Council services. Providing accurate information and advice to internal and external customers in a professional, courteous, and customer-focused manner, ensuring a positive experience for customers. Requirements Deliver an excellent customer experience Process customer and service information Support service development The Individual Experience of working in a busy Customer Service environment Experience of working with a range of computerised systems in order to retrieve and capture data accurately and securely Minimum of 4 SQA Standard Grades or equivalent at level 3 or above Willingness to work towards attaining a relevant Customer Services qualification Experience of working as part of a team Ability to support new team members with practical training on procedures, techniques, and use of computer systems Ability to record high volumes of information accurately Ability to use own initiative to meet varying customer requirements and challenging situations A flexible and adaptable approach to changing service requirements Proven telephone and written Customer Service skills practised in a multi-disciplined environment Multi-tasking with the ability to listen to a caller and at the same time record information effectively and efficiently to a high standard Strong communication skills, both written and verbal Willingness to accept direction/delegation Ability to deal with people in an understanding and professional manner Ability to remain calm when supporting customers who may be emotional, and/or dealing with stressful situations Ability to maintain high standards of customer service in a time-pressurised environment Appreciation, acceptance, and commitment to the importance of confidentiality. Closing Date: 09 June 2026 Starting Salary: £27,455.48 £14.27 per hour 36.25 hrs per week Interview dates am 17 June 2026 & pm 18 June 2026 For further information contact Customer Services on (01343) 563076