Detailed job description and main responsibilities • Develop and implement a five-year Patient Experience & Engagement Strategy, ensuring alignment with ICS priorities and the NHS Ten Year Plan. • Interpret and translate national policy and regulatory requirements into actionable Trust-wide frameworks • Lead strategic planning for patient involvement, ensuring measurable improvements in experience and outcomes. • Represent the Trust at local, regional and national forums, influencing policy and sharing best practice. • Build strategic alliances with Healthwatch, local authorities, (VCSE) Voluntary Care Sector partners, and patient and carer groups. • Ensure co-production and lived experience panels inform service redesign and transformation programmes. • Provide Board-level assurance monthly reports on patient experience performance, equality impact, and engagement compliance. • Develop and manage a responsive service to manage complaints, PALS, and patient feedback systems in a timely manner, ensuring learning is embedded in all governance processes. • Benchmark Trust performance against peer organisations and lead improvement programmes across the Trust in collaboration with the Care Groups triumvirate. • Drive digital inclusion and innovative engagement methods, including real-time feedback and virtual involvement platforms in collaboration with the patient engagement team to deliver timely responses in line with Trust values. • Lead research and development initiatives to transform and advance patient experience methodologies as a major part of the role • Deliver and support cultural change programmes to embed patient-centred care across all services, in partnership with Organisational Development teams Person specification Qualifications and Experience Essential criteria Evidence of higher level study at Masters Level; Alternatively working knowledge and experience at an equivalent level Professional training delivery qualification or equivalent experience of delivering and facilitating in challenging environments Portfolio of certified/accredited professional development activity undertaken in relevant areas and significant experience of leading in this area. Knowledge, skills and Experience Essential criteria Experience of working across boundaries to develop networks with key stakeholders with using highly developed persuasive, motivational and negotiating skills. Excellent experience in managing and moving Complaint handling to extract learning and experience of innovative ways to prevent future concerns The ability to skilfully integrate theory and practice through the effective development and delivery of learning programmes and events which take full account of relevant learning methodologies, principles and paradigms Excellent skill-set and Experience of leading in challenging areas and always seeking to improve Patient Experiences Important information about your application All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly. References - please ensure you provide email addresses for all referees for the last three years of employment. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone. Flexible working will be considered in line with Trust policies New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check. We work with 'trac.jobs' to support out recruitment process. If you have any queries regarding this please read this