Part of the OSS team supporting users on all IT issues, responsible for 1st & 2nd Level support in resolving and escalating all IT issues reported by users to the IT Manager & Global teams.
Responsible for Clients, Telephony & Mobile devices at numerous sites in the region.
Travelling required as part of the job (Valid Driving licence and passport will be required).
What we offer:
1. Carry out 1st & 2nd level support on all IT related equipment
2. Provide local onsite & remote support for all IT issues
3. Resolve incidents created in ticketing system in time
4. Will be responsible to roll out all Global & Local projects as assigned
5. Identify & escalate priority issues to IT Management
6. Responsible for MS Clients, Telephony & Mobiles in the region
7. Any other tasks as assigned by the IT Management team
Tasks and Qualifications:
8. Able to follow processes, plan & organise
9. Able to meet deadlines
10. Self-motivated and able to work on own initiative and within a team.
11. Positive attitude and willingness to go extra mile in resolving issues.
12. Travelling will be required to all the entities within the region.
13. Minimum 2 to 3 years’ experience in an internal infrastructure support role is a must.
14. Ability to support Microsoft Office 2016 and 365 an advantage.
15. Supporting knowledge of mobile devices (IOS & Android), will be an added advantage.
16. Experience with software deployment methodology (experience with SCCM would be advantageous).
17. Diagnosis and solving of hardware/software faults.