NLB Solutions are working with a large business in Luton that are looking for a new credit controller to join the team. The role will suit someone that is looking for a first or second job in the area. The role needs someone that has a desire to learn, grow and develop into this role and company. Working in a team, this role will report in to a Supervisor that will then report into a Credit Manager. With an excellent set of offices with parking and a team that is settled, this role is a chance to join a business that offers a career path. The business have a large head office team and set up that offers a setting that will nurture and develop new starter and help them study and qualify in their chosen field after a probation period. With a solid manager and supervisor this is a chance to start a promising career. Duties: * Communicating with customers and ops team on accounts queries * Regular customer contact by phone and email, develop relationships for more efficient and timely collection * Implementing the debt collecting processes on aged debtors, including telephone and email activity * Maintain accurate and up to date customer details and account records * Chase and collect overdue payments * Use initiative to achieve targeted results, while promoting customer goodwill * Make and suggest adjustments to company spreadsheets/databases, handle basic queries and assist in resolving any payment issue * Assist with sales invoicing and other tasks of the accounts team as required * Processing and allocating, unallocated payments as required Person Spec: * Excellent knowledge of Microsoft Office package including excel * Must be proactive, forward thinking, able to use own initiative and must possess the ability to understand the needs and expectations of internal/external clients * Excellent written and verbal communication skills; must be able to pay attention to detail with a high level of accuracy in work produced * Must have good interpersonal skills with the ability to communicate in a clear and professional manner at all times * Good organisational, time management skills with knowledge, understanding and ability to prioritise, plan and control own workloads * Flexible, punctual and able to meet multiple deadlines on a daily basis * Confident, enthusiastic and self-motivated * Determination to succeed * Enjoys and is able to work as part of a small team