Job Title: Sales Assistant (Keyholder) Location: Edinburgh The Cigar Box Contract Type: Full-time (40hrs) About Us The Dormant Distillery Company operates The Cigar Box one of Edinburghs longest-standing and most specialist tobacconists, located on the Royal Mile. Our shop offers a carefully curated selection of premium cigars, pipe tobaccos, and smoking accessories, providing our customers with expert guidance and an exceptional retail experience. We are seeking a Sales Assistant (Keyholder) to join our team. This is a fantastic opportunity for someone with a keen interest in cigars and specialist tobacconist products to be part of a small, passionate, and knowledgeable retail team. Responsibilities Customer Service Excellence Provide exceptional customer service, assisting customers in making well-informed purchasing decisions. Offer product knowledge and tailored recommendations, with a focus on premium cigars, pipe tobaccos, and related accessories. Customer Engagement Actively interact with customers to build rapport and deliver a memorable shopping experience. Share passion and knowledge about cigars and tobacco culture. Operational Duties Open and close the store as a keyholder, ensuring security procedures are followed. Contribute to visual merchandising to maintain an appealing and well-presented store. Assist with stock management and maintain accurate inventory records. Events and Promotions Support in-store promotions and events that showcase our products and attract new customers. Sales & Performance Work with the team to achieve sales targets and contribute to the ongoing success of the store. Salary & Benefits Hourly rate: £12.88 40 hrs Full-time position. Staff training opportunities (including product knowledge and specialist industry events). Staff discount across a wide range of products. Workplace pension scheme. How to Apply This is a rolling recruitment process and may close at any time, so we encourage you to apply early. Please send both of the following: A covering letter outlining your relevant experience and interest in cigars/tobacco retail. An up-to-date CV. Applications without both elements may not be considered. Due to the high volume of applications, we are unable to respond to all applicants.