Job Summary
Job Title: Trainee Train Conductor
Business Function: Operations
Location: Ashington
Hours: Approximately 35 per week, including evenings, nights and weekends (e.g. 03:00–10:30, 07:00–16:30, 15:30–12:30, 18:00–02:30)
Salary: OTE £35,000–£37,000. Basic salary of £27,258 until completion of the initial 3‑month training, rising to £34,917 per annum thereafter. Commission, overtime, and the Northern benefits package apply.
You will be the face of the service, ensuring efficient train operation while delivering exceptional customer care. Your days will vary, but you will focus on the safety and smooth running of the journey.
Key Responsibilities
* Coordinate train operations with drivers and operational teams, maintaining schedules and monitoring signals.
* Assist customers onboard: guide boarding, check tickets, provide information, and manage inquiries.
* Enforce safety rules, manage door procedures, conduct inspections, and handle emergencies, including evacuations.
* Collect fares, validate tickets, and address fare evasion.
* Provide timely updates on delays or disruptions.
* Maintain accurate records of customer counts, ticket sales, and incident reports.
* Deliver professional service, manage complaints, and create a positive travel experience.
* Use technology daily, including tablets and body‑worn cameras.
* Retain extensive safety information through regular assessments.
Qualifications & Requirements
* Reside within a 45‑minute car journey from the station of work.
* Be at least 18 years of age.
* Pass the RIS3452 Train Worker medical assessment, including drug and alcohol screening.
* Commit to early, late and weekend shifts without reliance on public transport.
Technical / Skill Set
* Exceptional communication and customer service skills, with the ability to de‑escalate conflicts.
* Self‑discipline, initiative, and the capacity to work independently.
* Strict adherence to industry safety regulations.
* Excellent time‑management and punctuality.
* Resilience, adaptability and strong problem‑solving skills.
* Exceptional concentration and situational awareness.
* Ability to learn and retain extensive safety information with regular assessment.
Benefits
* Unlimited free travel for you, your partner and dependents on Northern services. Up to 75% discount on other UK and European networks.
* Generous pension scheme with a 1.5× employer contribution top‑up.
* Enhanced family benefits: 9 months full pay maternity leave and 2 weeks paternity leave.
* Cycle to Work scheme covering up to 42% of bike costs.
* Electric car lease programme.
* Exclusive discounts through Northern Perks covering shopping, wellbeing and more.
* Employee Assistance Programme available 24/7.
* Training and career development opportunities, including a recognised 1‑year apprenticeship and subsequent assessment.
* Recognition via Northern Lights and Northern Sparks awards.
#J-18808-Ljbffr