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Are you someone whos looking for a new challenge in Product Management? Are you someone who is motivated by delivering critical capabilities to ensure American Express can continue to back our cardmembers and their businesses? Do you enjoy a dynamic, collaborative work environment where you can make a mark? Are you passionately curious with an impulse to seek new information and explore novel possibilities? Then you could be just who were looking for!
We have an exciting opportunity for a Manager Digital Product Management, iRefresh within the dynamic Financial Crimes Product & Capabilities team, which forms part of the Company's ongoing Financial Crimes Transformation program. This Product Manager role will be a thought leader with a delivery & solutions mindset, having a broad end-to-end perspective across our KYC Refresh product called iRefresh including exciting developments to digital customer journeys in the channels (Web, Mobile App and Servicing Portals), uplifted Customer Demographics Data Platforms, and enhanced Document Processing to accelerate our expansion of the solution across international markets. This role will partner with and support other Product Managers on the team who have specific capability areas, and take a lead role in discovery for strategic product alignments that influence our roadmap. Youll also take a lead role in our transition from transformation to a sustainable product.
How will you make an impact in this role?
You will be responsible for helping shape and evolve our roadmap and strategic deliverables across the AML program. You will be a product strategist and will partner with product owners, platform, engineering and business teams across the enterprise to help design the processes that enable our roadmap and vision statement, and provide the process & feature-sets powering our AML experiences. Together, we will support initiatives that align to the Financial Crimes Transformation strategy, driving outcome oriented and customer centric conversations with our business collaborators and partners.
International Operational Excellence is a newly expanded organization, responsible for supporting our international Issuing and Acquiring businesses across 27+ markets, and has established a centralized Financial Crimes Transformation and Anti Money Laundering (AML) program designed to accelerate progress in delivering on KYC and AML obligations. This is in response to increased regulatory risk as a result of growing expectations and expanded regulatory requirements.
The Financial Crimes Transformation program is focused on defining a robust and sustainable AML KYC framework that can demonstrate:
1. Clear long-term vision, underpinning an optimised customer journey and servicing strategy translated into a multi-year capability set and delivery roadmap
2. Robust, sustainable processes that drive a high degree of quality with effective controls and rigorous business testing
3. Strong business governance and accountability
4. Mature business risk management practices in relation to AML and Terrorist Financing
Responsibilities :
5. End-to-end Product Manager across iRefresh, who is the lead for discovery, envisioning and execution of strategic deliverables to deliver the roadmap
6. Develop the right AML KYC processes and experiences for our customers in partnership with key stakeholders, understanding their current and future needs and in alignment to regulatory requirements & commitments
7. Communicate and build consensus across multiple teams, across the globe, in creating solutions to business needs including leading in-person and virtual meetings
8. Translate complex business objectives into capabilities and features, working closely with enterprise platform and engineering teams
9. Being passionate about the product, advocating the vison to inspire the program partners and stakeholders
10. Build and maintain a prioritized product roadmap and backlog of refined capabilities
11. Full participation with PI Planning in support of Agile and SAFe practices. Effective Product Management in close partnership with our Lean Portfolio Management (LPM) and Project Delivery & Integration (PD&I) teams, to support planning and execution across multiple platforms
Minimum Qualifications:
12. Proven experience in Digital Product Management & Development and delivering on a product roadmap, with experience of Agile or other software development methodologies
13. Self-starter who shows individual initiative, proactiveness and personal accountability
14. Ability to establish and maintain effective working relationships with all levels within the organization, internally and externally
15. Excellent communication and collaboration skills to collaborate with various partners and to understand & articulate business outcomes
16. Curious and inquisitive, happy to ask questions and challenge the status quo
17. Understanding of the AML/KYC domain is preferred
18. University degree or equivalent experience is desirable
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
19. Competitive base salaries
20. Bonus incentives
21. Support for financial-well-being and retirement
22. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
23. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
24. Generous paid parental leave policies (depending on your location)
25. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
26. Free and confidential counseling support through our Healthy Minds program
27. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.