Job description My client are well recognised manufacturer of water boosting and pump solutions and are currently needing a Customer experience Coordinator to join the business as part of the customer team. If you are a professional, courteous character with strong attention to detail and organisational skills then look no further, as this is the job for you! Customer Experience Coordinator Permanent Monday-Thursday 8am-5pm Friday 7-4 (Hybrid working Available) Key Roles & Responsibilities as a Customer Experience Coordinator: Responding to Customer Telephone Calls and Emails Sales Order Processing (SOP) and Purchase Order Processing (POP) Monitoring and management of various inboxes, and other administrative tasks to support the wider Customer Support Team Produce and send Order Acknowledgements to customers and complete delivery update calls Liaison with numerous areas of the business including Logistics, Purchasing and Accounts. Ensuring timely Sales Order Processing and effective handover to the procurement and production team in line with the project delivery requirements Answering mainline incoming meeting performance metrics Essential Experience as a Customer Experience Coordinator: Experience in working with customers who purchase technical equipment Excellent written and verbal communication skills comfortable in networking with internal and external contacts Competent Level of IT Skills If you feel you’re a good fit for this position, please click ‘apply