Job responsibilities Key Responsibilities Responsible for monitoring waiting times through use of the primary targeting lists (PTL) escalating any potential breaches to relevant service manager. Regular review of available capacity and current demand through coordination of control tower meetings. To manage inpatient, day case, outpatient and diagnostic waiting list issues. Monitor the patient journey times from PTL lists and; Work with Medical Secretaries and their manager supporting them to ensure wait times are in line with 18 week performance target. Liaise with other departments such as diagnostics to escalate appointments required for speedy diagnostics. Work with speciality staff to ensure the efficient and effective use of clinic areas and day case capacity within units setting up extra capacity where needed. Liaise with consultants to ensure the appropriate management of outpatients processes, implementing new systems and processes where required. To keep up to date with national and local waiting time targets for inpatient, day case, outpatient and diagnostic services. To monitor consultant leave and junior doctor rotas and the impact on clinics making recommendations for improvement. To identify and investigate areas for potential service improvement in terms of waiting list and clinic management and feedback to the relevant Patient Services Manager. To identify inequitable capacity in services across the three sites. Provide regular support and training where appropriate to junior administrative and clerical staff within the units. Work with the Business Manager and the Patient Services Manager to implement identified areas for service improvement. Responsible for ensuring information relevant to waiting lists is provided to relevant Trust staff as required. To respond fully and promptly to queries from the information department and others requesting information on waiting lists, maintaining patient confidentiality at all times. Ensure that waiting lists are validated in order to ensure data quality. Facilitate service control tower and access meetings. To support the units to ensure efficient and effective practice and daily operation. To monitor patient experience in units of responsibility and act as required considering resource implications to improve quality. To assist in the investigation of relevant complaints where required. To ensure relevant Trust policies are implemented, maintained, monitored and reviewed across all sites. To collate and disseminate information relating to unit performance and identified key performance indicators. Supporting delivery of information and reports as requested by the Business Manager. To support the Associate Director of Operations to achieve the service and Trust objectives / Key Performance Indicators. To produce reports for the CSG as required. Any other duties/responsibilities as delegated by the ADO to support the function and development of the service.