Operations Manager
Location: Southampton
Sector: Manufacturing
We're looking for a proactive Operations Manager to lead and develop our Internal Sales Engineers / Estimating team within a fast-paced manufacturing environment. This role is all about creating structure, improving processes, and ensuring that enquiries, quotes and orders move smoothly through the business.
If you enjoy building efficient workflows, driving performance through KPIs, and supporting a team to deliver consistently high standards, this is a great opportunity to make a real impact.
What you'll do
Lead and support a team of Internal Sales Engineers / Estimators handling the full customer journey: enquiries, quotations, order processing and internal handovers.
Build and improve standard operating procedures, workflows and office processes to drive consistency and efficiency.
Set clear KPIs and performance expectations, using reporting and accountability to drive continuous improvement.
Create a positive, collaborative team culture with strong communication across Production, Commercial and Customer teams.
Ensure all quotes and orders are accurate, timely and aligned with internal capabilities.
What you'll bring
Experience managing a team in an operational, estimating, administrative or process‑driven environment.
A structured, methodical approach with strong organisational skills.
Confident communication, coaching and influencing abilities.
A positive leadership style that encourages accountability and maintains high standards.
Experience within manufacturing, estimating or order processing is beneficial, but not essential.
Why apply?
This is a chance to shape how the Estimating Office operates, build stronger processes, and lead a team delivering high‑quality quotes and workflow management - all in a supportive, collaborative environment where your ideas will be valued.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job