Crm and data analyst

Salary: £? - ? per year Requirements: We have administrative or operational work experience. We have strong attention to detail. We have good communication and problem-solving skills. We can manage deadlines and prioritise our workload. We are confident using data and reporting tools. We are fluent in English. We have experience using Excel or spreadsheets, which is preferred. We have customer service experience, which is preferred. We have experience with CRM systems such as Salesforce, which is preferred. We have a positive, proactive attitude. We are logical and organised thinkers. We are comfortable analysing data and presenting insights. We are team players with a strong customer focus. Responsibilities: We manage customer data updates and registration requests in Salesforce. We match and merge customer records with the OneKey database. We track completed and incomplete customer registrations. We troubleshoot and escalate customer issues where needed. We support customer service and e-solutions teams. We review portal analytics and engagement data. We assist with operational tasks such as sample loading, inventory checks, and target list validation. We produce and manage SFE reports to track sales team performance. We support the SFE Manager with reporting and analytics. We train new starters on digital tools including Power BI dashboards and IQVIA Healthcare Insights. We respond to internal reporting and data requests. We identify and communicate performance trends to managers. We support quarterly segmentation reporting and target list validation. We help organise and categorise reports for customer engagement analytics. Technologies: CRM Excel Support Power BI Salesforce More: We are hiring an SFE & CRM Analyst for our office-based team in Maidenhead at a pay rate of £14.49 per hour. In this role, we support customer engagement and sales force effectiveness through CRM operations, reporting, and analytics. We also work with healthcare professional registrations, Salesforce data, portal analytics, and digital tools used by customer-facing teams, while following our company policies and standards across health, safety, environmental, and quality requirements. last updated 25 week of 2026