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Territory Service Manager - United Kingdom, Preston, Lancashire
Location: Preston, Lancashire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
As a Territory Service Manager (EMEA), you will play a critical role in providing the best experience to our customers. The goal is that no piece of Henny Penny equipment will be down for more than 24 hours anywhere in the world. Your primary duty is to provide on-location technical support, resolve technical and operational issues with our kitchen equipment, and manage service performance with multiple distributors and service partners within a defined territory.
What You'll Be Doing
* Communicate with customers to troubleshoot technical issues via phone, written communication, or on-site visits.
* Take ownership of a defined territory to improve service metrics with our distributor or service partner companies.
* Build and maintain professional relationships with distributors and service partners.
* Train customers on equipment operations and preventative maintenance procedures.
* Work effectively with our distributor network to resolve issues in the field.
* Startup, operate, and repair equipment in the field as necessary. Field work may occur outside regular hours and may be solo or team-based.
* Draft technical procedure documents such as bulletins, instructions, and knowledge articles.
* Follow up effectively and communicate professionally with customers to ensure issues are resolved satisfactorily.
* Drive continuous improvement throughout our after-sales network.
* Travel domestically and internationally up to 50% as needed.
* Support and work in an on-call rotation.
* Work hours are 8AM - 5PM.
* Model the Company Values and Expected Behaviors consistently.
* Perform other duties as assigned.
What We're Looking For
* College degree in a related field or equivalent experience.
* 1-3 years managing external service partners.
* CFESA certification in gas or electric, or related certification preferred.
* English proficiency required; French and German are a plus.
* Intermediate computer skills, including keyboarding and Microsoft Office tools.
* Foodservice equipment/industry knowledge is a plus.
* Excellent written and verbal communication skills.
* Experience in writing and maintaining documentation.
* Strong time management and attention to detail.
* Proven ability to handle escalations and resolve issues.
* Understanding of Henny Penny’s products and services.
* Knowledge of internal systems (JDE, Apps, Concur, Halo BI Analytics, etc.).
* Good decision-making and problem-solving skills.
* Ability to collaborate across teams and departments.
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