Job Title: BMC Helix Migration Consultant (Remedy to Helix)
Job Type: Contract/Freelance
Location: Remote in Europe
An international digital transformation consultancy is seeking a motivated and passionate BMC Helix Migration Consultant to join its growing team.
The role involves planning, executing, and supporting the migration of BMC Remedy ITSM applications and data to BMC Helix environments, including upgrades, cloud transitions, and foundational data management using tools such as Helix Data Manager (HDM).
Key Responsibilities
Migration Execution:
* Deliver end-to-end migration of Remedy ITSM applications to BMC Helix (on-premises to cloud or on-premises).
* Leverage Helix Data Manager (HDM) for structured data migration and transformation.
* Perform 3-way reconciliation of workflows, CMDB, and foundation data.
Development & Automation:
* Develop and manage Kubernetes-based applications.
* Create and deploy Helm Charts for Helix applications.
* Automate processes using Jenkins, Groovy, and Ansible.
* Write and maintain shell scripts in Linux environments.
Database & Scripting:
* Write and optimize Oracle SQL and PL/SQL scripts.
* Develop stored procedures and manage database jobs.
* Sync DDL across environments and migrate test data.
Monitoring & Troubleshooting:
* Use AR System Log Analyzer for issue identification and resolution.
* Create and analyze Splunk queries.
* Manage Kafka topics and data flows.
Support & Administration:
* Provide support for Helix ITSM version 21.03 or higher.
* Load and manage foundation data.
* Identify and configure custom plugins and EMA settings.
Required Skills & Experience
* Hands-on experience with BMC Helix ITSM and/or Remedy environments.
* Must have expperience with a Helix to Remedy migration
* Strong knowledge of AR System workflows and data structures.
* Proficiency in Kubernetes, Helm, Jenkins, Groovy, Ansible.
* Strong SQL and PL/SQL scripting skills.
* Experience with Kafka, Splunk, and Grafana.
* Familiarity with relational databases such as PostgreSQL and Oracle.
* Ability to manage complex data migration scenarios.
* Experience with implementation, administration, and configuration of BMC Remedy ITSM Applications, integrations, and customizations.
* Good understanding of cloud technologies, networking, and database concepts.
* Experience with Windows/UNIX/Linux operating systems; ITIL framework knowledge is an advantage.
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