Overview
Luxury Travel Consultant — Are you passionate about luxury travel and delivering exceptional customer service? This prestigious long-haul tour operator is looking for a Luxury Travel Consultant to join its reservations team, supporting customers and travel agents with enquiries, bookings and administration for premium destinations in the Indian Ocean, Middle East & Africa. This is a fantastic opportunity to join a highly regarded luxury travel brand in a varied, sales & customer focused role. Salary of circa £32k plus quarterly bonuses.
Role & Responsibilities
* Handle enquiries, quotes, bookings and general administration as part of the reservations team.
* Support concierge-style services and special requests for luxury long-haul holidays.
* Manage daily tasks within the reservations system and ensure all passenger details are accurate and up to date.
* Use Amadeus to action bookings, issue quotes and complete administration.
* Build and maintain excellent relationships with travel agents and direct customers.
* Proactively contact customers prior to travel to offer additional services and enhancements.
* Notify agents and customers of new special offers to drive business into the reservations team.
* Prepare and arrange travel documentation.
* Review customer feedback and take appropriate action, seeking guidance where needed.
Skills & Experience Required
* Experience of working within the travel industry in a sales or customer service role. Candidates with experience working as cabin crew or for a cruise line would also be considered.
* Confident communicator with exceptional customer service skills.
* Ability to manage and prioritise multiple tasks in a fast-paced environment.
* Proactive approach with a positive, team-focused attitude.
* Accuracy-driven with a commitment to maintaining high professional standards.
* Experience using Amadeus or similar GDS would be beneficial but not essential.
Key Benefits
* Salary of £30k to £32k depending on experience, plus bonuses
* Monday to Friday: 9 to 5.30, Saturdays 9 to 4 on a rota basis
* Hybrid working available after probation (one day per week from home)
* Supportive, collaborative team environment within a luxury travel brand
* Amazing Fam trips!
Please apply for the position of Luxury Travel Consultant online or email your CV to lisa@candm.co.uk
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