Job Description
Our client is a globally respected mechanical engineering leader, delivering precision-engineered components and mission-critical technologies that keep essential operations running across energy, life sciences, advanced manufacturing and high-tech industrial sectors. Known for unmatched reliability, deep technical authority, and customer partnerships built over decades, they operate at the premium end of the market.
What Were Looking For
* Mechanical engineering background (HNC/HND, apprenticeship or equivalent)
* Strong understanding of engineering principles and how systems operate
* Technically curious, with a structured approach to problem solving
* Confident communicator, able to translate technical detail into clear solutions
* Highly organised with strong attention to detail
* Commercial awareness or interest in developing in this area
The Opportunity
This is a rare opportunity to join a globally recognised, premium engineering solutions provider operating across high-spec, safety-critical industries.
Following a strategic investment in its UK operation, the business is strengthening its technical capability creating an opportunity for a technically strong individual to step into a customer-facing, solution-led engineering role.
Youll be positioned at the heart of the customer journey, working on technically interesting applications and directly influencing the solutions delivered.
The Role
* You will act as the first point of contact for technical enquiries, taking ownership of incoming customer requirements - from initial triage and technical assessment through to solution definition and quotation. The focus is on quality of engagement, technical accuracy, and providing consultative, solution-led support across a varied and complex product range.
* Youll work closely with internal teams and field sales, ensuring customer needs are understood and translated into the right engineering outcomes.
Key Responsibilities
Technical Enquiry Management
* Triage and assess incoming technical enquiries, ensuring accurate prioritisation
* Conduct first-line technical evaluation of customer requirements
* Determine the most appropriate solution pathway based on application needs
Solution Development & Quotation
* Develop technically robust, customer-focused quotations
* Validate technical specifications, configurations and application details
* Ensure all outputs align with engineering standards and best practice
Customer & Stakeholder Support
* Provide clear, solution-focused technical guidance to customers and internal teams
* Support field sales with technical input on opportunities and projects
* Act as a key point of contact for technical queries across the business
Commercial Awareness
* Identify upsell and cross-sell opportunities from inbound demand
* Analyse customer requirements and purchasing patterns to add value
* Contribute to overall sales performance through a solution-led approach
Problem Solving & Continuous Improvement
* Support resolution of complex technical challenges
* Work with engineering and specialist teams where required
* Contribute to improving technical processes, tools and ways of working
Cross-Functional Collaboration
* Work closely with Customer Excellence, Internal Sales and Engineering teams
* Support Fabrication, Assembly and Build requirements where needed
* Contribute to team-wide support during peak demand or resource gaps
Why This Role?
* Move into a consultative, customer-facing engineering position
* Work with high-quality, precision-engineered systems and components
* Exposure to a wide variety of technical applications and industries
* Clear progression into senior technical, project or commercial roles
* Join a business investing in capability, quality and long-term growth
This role is ideal for an engineer looking to move beyond purely technical work into a more commercially aware, customer-focused role without losing technical depth.
Due to high application volumes, only shortlisted candidates will be contacted - but we genuinely review, appreciate and value every application and wish you the very best in your search.
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