SNAP provides leading mobility solutions for the European transport industry. We connect fleets, drivers, and service partners through secure technology and a single, easy-to-use platform.
Used internationally by almost 10,000 reputable fleets and over 200,000 drivers, SNAP simplifies access to essential services such as truck parking, tolls, and vehicle washing, while giving fleet operators greater control and visibility.
As we continue to invest in our technology and expand our international network, this is an exciting time to join SNAP and help shape the future of international mobility. More than a way to pay.
Credit Control Manager
Excellent Salary + Benefits
Norwich (Driving licence essential)
As Credit Control Manager, you’ll lead a transformation journey to create a best-in-class credit management function. Acting as a strategic partner, you’ll analyse current processes, identify inefficiencies, and redesign ways of working to optimise invoicing accuracy, payment flow, and collections performance. Your expertise will ensure healthy cash flow across a large and diverse customer base across Europe while shaping systems and processes that support business growth.
The business is looking for a strategic, hands-on leader with deep credit control expertise and a passion for transformation. You'll combine strong technical capability with exceptional people skills, building a high-performing function with measurable impact.
You’ll develop clear, practical credit policies, implement automated credit-control systems, and lead a high-performing team that resolves disputes and billing queries efficiently minimising bad debt and driving continuous improvement. This is a pivotal role for someone who thrives on building robust frameworks, influencing stakeholders, and delivering measurable impact.
Responsibilities:
* Design and implement robust credit control processes and SOPs.
* Champion strategy and communicate improvements across stakeholders.
* Lead projects to optimise the Cash collection process.
* Lead projects to optimise the credit limit applications and onboarding processes
* Use root cause analysis and data insights to refine workflows and reduce non-payment.
* Maintain transparent KPI frameworks and report on payment behaviours.
* Provide ROI reporting and performance insights to senior management.
* Position Credit Control as a growth enabler while ensuring compliance.
* Build strong relationships with other teams to maintain accurate ledgers
* Identify potential bad debt and maintain detailed records.
* Ensure timely communication and reporting of overdue accounts.
* Liaise with credit insurance and reporting deadlines.
About you:
* Proven credit control leadership experience
* Leadership of a team of 4 credit controllers.
* Preferably 8+ years in Credit Control or related roles, including 3+ years in leadership.
* Proven ability to build, lead, and develop teams.
* Strong strategic thinking and creative problem-solving abilities.
* Excellent communication and stakeholder management skills.
* Advanced IT and data analysis skills, especially Excel.
* Ability to plan, prioritise, and deliver in a fast-paced environment.
* Exceptional attention to detail and a proactive, “can-do” attitude.
Apply today!