Position
Funeral Service Specialist (Level One)
Location
Longhurst of Epsom Funeral Directors, Epsom
Job Type
Part‑time, permanent – Monday to Friday 10am – 2pm
Salary
£15,579.20 per annum plus commission (OTE £2‑3k per annum)
Overview
We’re looking for an empathetic and well‑organised individual to join our team at Longhurst of Epsom Funeral Directors as a Funeral Service Specialist. You’ll be the first point of contact for families, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Responsibilities
* Support families with empathy, professionalism, and attention to detail
* Arrange funerals that meet family wishes, cultural practices, and legal requirements, offering relevant products
* Oversee day‑to‑day branch operations, including administration and presentation
* Liaise with suppliers such as ministers, celebrants, and florists
* Lead chapel visits as required, supporting families with their requests
* Raise awareness of funeral plans and contribute to plan sales within the branch
* Represent the branch in the local community and contribute to outreach
* Train in Funeral Conducting to assist with ceremonial duties during peak times
* Uphold Dignity’s standards of professionalism, care, and service
Skills and Knowledge
We’re looking for someone with the following qualities:
* Compassion, calmness, and empathy in emotionally sensitive situations
* Strong communication, organisation, and administrative skills – confident with legal paperwork
* Confidence working independently, with branch‑level responsibility
* Comfortable in settings where the deceased may be resting, including chapel visits
* Willingness to work flexibly (including weekends/on‑call if needed)
* A full UK driving licence (desirable, not essential) – ability to travel to client homes and local branches is important
* Experience in customer service, care, or admin (beneficial – complete training is provided)
What We Offer
* Professional development: a comprehensive induction plan and the opportunity to complete in‑house development programmes, or pursue a qualification through our apprenticeship programme.
* Memorialisation commission potential: up to £2,000 OTE per annum
* Bonus potential: unlock the possibility of earning additional bonuses, rewarding hard work and achievements.
* Life assurance cover: peace of mind with our life assurance cover, securing your family’s future.
* Health & wellbeing programme: employee assistance programme that supports health and wellbeing.
* Holiday allowance: generous leave entitlement of 30‑33 days per year, inclusive of bank holidays.
* Pension scheme: contributory pension scheme to save for a secure retirement.
Legal and Equality Statements
FCA statement: The FCA regulates us so that some roles may be subject to background checks.
Equality, diversity and inclusion statement: We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
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