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Customer Success Administrator (12 Month Maternity Cover)
We are seeking a talented individual to join our Customer Success Team for a 12-month maternity cover position commencing August 2025.
Role Overview:
Operating within a fast-paced environment this role is responsible for delivering response maintenance repairs contracts for the NIHE, ensuring repair requests are carried out efficiently and cost-effectively whilst delivering a first-class service to our customer. This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.
Key Responsibilities:
* Act as the first point of contact, providing support for all customer queries
* Provide an exceptional level of customer service, communicating to customers in a professional manner
* Responsible for the administration for a specific contract area
* Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action.
* Work as part of a team to prioritise and management the workload
* Ensure customers are kept up to date, ensuring any issues are escalated to management
* Monitoring of target dates for jobs, tracking updates and job status
* Liaising with internal stakeholders regularly providing accurate and detailed information
* Job completions and updating system/data input
* Maintaining standards and processes to reach KPI targets
* To perform the job in accordance with the company’s policies and procedures,
* To perform any other duties as may be reasonably required
Our Requirements:
* Experience in a busy office environment
* Experience providing customer support
* Minimum of Grade C or above in GCSE or equivalent (English and Maths)
* IT literate, proficient in Microsoft Office
Preferred
* Experience in social housing sector.
* Demonstrate reliability, flexibility, and adaptability
* Effectively manage time in order to meet deadlines
* Excellent team working skills
* Excellent communication skills with the ability to manage client relationships
* Strong planning and organisation skills
* Ability to work on own initiative and as part of a cross functional team
* Ability to work accurately under pressure and meet deadlines & targets
Skills:
Customer Service Excel Call handling office work Communication (written and verbal)
In Short
* Industry Construction and Property
* Founded 1974
* Location 35 Aughrim Road, Magherafelt, BT45 6BB, DR
* Company size 200 - 499
Combined Facilities Management Ltd
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