Customer Service Advisor Location: Darlington, DL1 4YB Pay Rates: £13.95 per hour Contract: Temporary contract until 30th June 2026 Start Date: March Hours: Monday-Friday, 37.5 hours (shifts between 08:00-18:00) Training: Full training provided We're looking for motivated and customer‑focused individuals to join our clients service team supporting BT Business. If you enjoy problem‑solving, delivering exceptional service, and working in a fast‑paced environment, this is an excellent opportunity to develop your skills with full training and great career prospects. What you will be doing You will play a key role in delivering a first‑class experience to business customers by: Handling all customer interactions via phone, email, and webchat within agreed service levels. Processing requests for new or additional services accurately and efficiently - aiming to "get it right first time". Taking ownership of each customer interaction and representing BT professionally. Meeting personal performance targets including activity levels, schedule adherence, and accuracy. Interpreting customer contracts and applying this understanding to day‑to‑day requests. Building strong relationships with internal and external stakeholders. Being flexible to cross‑train across different service areas as required. Supporting the wider team with additional tasks when neede...