Objective of job
The Aftersales & sales intern will be responsible for supporting our Aftersales and Sales network and team, handling tasks related to training, product benchmarking and reporting. The person will be involved in various cross‑departmental projects and will gain full insight into the operation of smart UK within their internship duration.
Task description
* Sales and Aftersales training: prepare and update training materials for new products and technologies; ensure maximum efficiency of the training provided, supporting the user administration and registration within the Learning Management System (LMS).
* Support the Aftersales and Sales department in daily administrative and coordination tasks, answering enquiries received via the Sales and Aftersales inbox, and administering users on the Service Execution Desk (SED).
* Assist in finance‑related coordination tasks such as dealer invoices.
* Competitor analysis and benchmarking of the smart new car product range and market position, Aftersales services, products, accessories, and merchandise.
* Market and KPI results analysis, diagnosing issues and opportunities for the business, presenting actionable insights.
* Provide support to the management team in preparing internal summaries, presentations, and ad‑hoc analysis.
* Sales and Aftersales reporting – develop, build and update regular management reporting and KPIs for the UK and Network, and assist in process automation to improve efficiencies.
* Opportunity to be involved in projects across sales, logistics, and marketing, contributing significantly to the success of smart UK.
Qualification
Education
* Studying for / completed BA degree in business, economics, automotive, engineering, or related fields.
Knowledge / Functional Expertise
* Fluent in speaking and writing English.
* Passion for electromobility and preferably automotive experience.
* IT skills: competent in Windows and data organization.
* Enjoy building from scratch and making independent decisions with a positive mindset.
* Structured working style, able to handle complex projects with changing priorities and tasks.
* Proactive approach to tasks.
* Team‑oriented & communicative working style.
* Strong analytical nature.
* Attention to detail and accuracy.
* Ability to work independently.
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