Job Summary
Join Medicus Health Partners as a Reception Manager and lead our reception team at Lincoln Road Medical Practice. You will oversee daily operations, manage staff rosters, and ensure a positive experience for patients and visitors. Your role is essential to the smooth functioning and communication within our healthcare teams.
Responsibilities
* Supervise the reception team and support receptionists.
* Maintain high standards of patient care through efficient day‑to‑day operations.
* Organise holiday/sick rotas and liaise with the Practice Manager to keep staffing levels adequate.
* Process prescriptions, ensuring accurate entry and safe keeping.
* Manage the patient recall system and support repeat prescribing processes.
* Maintain immunisation records, cervical cytology, and the practice morbidity register.
* Oversee administrative duties such as data entry, prescription processing, and appointment scheduling.
* Support effective communication between patients, the primary care team, secondary care, and other healthcare agencies.
* Participate in audits, apply practice policies, standards and guidance, and recommend system improvements.
* Delegate daily tasks, supervise patient recall, and ensure correct execution of recruitment and induction for new staff.
* Act as a role model, motivating the team and promoting positive staff relations.
* Deputise for the Practice Manager during absences.
Person Specification
Qualifications – Essential
* GCSE English, Maths (C or above) and at least two other subjects.
Qualifications – Desirable
* Educated to A‑level/equivalent or higher, with relevant experience.
* AMSPAR qualification.
* NVQ Level 2 in Health and Social Care.
* Leadership and/or management qualification.
Experience – Essential
* At least 12 months leading or managing a team.
* Experience working with the general public.
* Experience in administrative duties.
* Experience working in a GP setting.
Experience – Desirable
* Experience providing appraisal writing and staff development.
Other Information
Pay: £13.00 – £13.50 an hour
Contract: Permanent
Working Pattern: Part‑time
Reference number: A2961‑25‑0026
Job location: Lincoln Road Medical Practice, Enfield, Middlesex, EN11LJ
Employer Details
Medicus Health Partners
Lincoln Road Medical Practice
Lincoln Road, Enfield, Middlesex, EN11LJ
Website: https://www.medicushealthpartners.co.uk/
Note: This post is subject to a Disclosure and Barring Service check.
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