Dior LCP Fragrance Consultant - Selfridges London
Do you wish to join the House of Dreams?
In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.
You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.
* Craft together with joy
* Lead with audacity
* Cultivate Triumphant inclusivity
* Commit and act to re-enchant the world.
Your Impact
As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving fragrance & beauty sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers.
Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.
Job responsibilities
JOB RESPONSIBILTIES
SALES:
* To be an expert in Fragrance, makeup and skincare, able to present and apply products to inspire and gain new clients
* To pro-actively sell Parfums Christian Dior products and provide a luxury standard of service and experience to customers
* To be aware of and achieve or exceed sales targets, as set by your line manager
* To pro-actively link & cross sell over all product categories, to increase average transaction value (ATV) and items per transaction (IPT)
SERVICE:
* To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients
* To initiate contact with clients and welcome them both on counter and through traffic stopping
* To develop personal relationships with clients and gain loyalty, introducing the DIOR “My Exclusive Loyalty Programme” reward scheme to all clients
* To educate clients on Parfums Christian Dior products and the brands rich heritage
* KPI - to deliver expertise in a Clients Experience (CX) & NPS feedback scores
GENERAL:
* To participate in merchandise management and ensure that it is in line with Corporate guidelines, protecting the brands image
* To monitor stock levels, report any issues and ensure that there are sufficient levels
* To adhere to all company procedures and policies, as outlined in the employee handbook
* To Build a strong Brand database - update ipos tool with client data including all sales and client profile
* To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)
* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects
Profile
Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous.
Soft skills that align with our values:
* Creative: able to recreate the emotions in clients of what fragrance was designed to encapsulate.
* Lead with Audacity:
o Tenacious: willing to go the extra mile to ensure customer leaves having received the very best luxury service.
o Driven and results orientated: seeking out ways to continually grow the business through events and counter activity.
o Self-confident: able to approach and engage with customers at ease, using your strong selling skills.
* Excel for Ultimate Luxury:
o Immaculately groomed and presented: embodying the elegance that customers have come to identify with Parfums Christian Dior.
Hard Skills:
* Previous experience working in a luxury, consultative sales role is required.
* Experience in beauty and/or fragrance sales is advantageous.
* Expert knowledge of fragrances: able to evoke passionate responses to fragrance notes.
* Product knowledge: knowledgeable on all Parfums Christian Dior products, especially fragrances.
* Selling techniques: proven ability to achieve or exceed sales targets and link-sell across product categories.
* Client relationship management: ability to develop personal relationships with clients and introduce loyalty schemes.
* Merchandise management: understanding and adherence to corporate guidelines.
* Inventory monitoring: ability to monitor stock levels and report issues.
Additional information
Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.
At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.
#J-18808-Ljbffr