SC4 Recruitment Limited provided pay range
This range is provided by SC4 Recruitment Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Placing Commercial and Marketing Skilled Candidates with Essex, Herts & Suffolk Businesses 07498 771 933 sarah.palmer@sc4recruitment.co.uk
Customer Service Advisor – Harlow (Office Based)
Are you a people person with a passion for delivering exceptional customer service? Do you enjoy working in a dynamic environment where you’re the first point of contact for customers?
We’re looking for a Customer Service Advisor to join a friendly, fast-paced team in Harlow. In this role, you’ll provide direct-to-consumer (D2C) support, ensuring every interaction is handled with care, professionalism, and a focus on customer satisfaction.
About the Role
You’ll be the first point of contact for customers via phone, email, and live chat—helping with product queries, order tracking, and issue resolution. The goal is to enhance the customer experience through timely, efficient, and friendly service.
Key Responsibilities:
* Responding to customer inquiries about products and orders
* Processing orders and handling returns or exchanges
* Troubleshooting and resolving customer issues professionally
* Making tailored product recommendations to improve the customer journey
* Updating CRM and support systems accurately (Zendesk experience is a plus)
What We’re Looking For:
* Previous experience in D2C customer service
* Excellent written and verbal communication skills
* Ability to remain calm and solutions-focused under pressure
* Highly organised, with strong attention to detail
* A passion for sport is a plus!
* Experience with Zendesk or similar customer service platforms (desirable)
What’s on Offer:
* 25 days holiday
* Regular team socials and a supportive team culture
* Comprehensive onboarding and training
* Opportunities for career growth
If you're ready to bring energy, empathy, and efficiency to a growing business, apply today to join the team!
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Retail, Manufacturing, and Sporting Goods Manufacturing
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