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Hybrid working with up to 3 days per week working from home
Salford Quays, Manchester
Permanent
Salary £26K - £31K per annum dependent upon experience
Full time 37.5 hours per week
Working in our UK support functions, you’ll play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters, making a difference to the lives of our customers each and every day.
How you’ll help us make health happen:
This is a great role to develop your career in finance. Here's what you'll be involved in:
1. Create and maintain accurate suppliers
2. Work all mailboxes, work queues, and exceptions within agreed SLA
3. Ensure all supplier invoices are processed accurately, efficiently, and in a timely manner to the deadlines specified
4. Ensure all non-supplier payment forms and uploads are processed accurately, efficiently, and in a timely manner to the deadlines specified
5. Complete all daily audit and control checks
6. Process all pay cycles and validate urgent payments to ensure they are produced accurately and on schedule
7. Reconcile supplier statements to strict deadlines; action and resolve outstanding issues
8. Produce ad hoc reports for management covering all KPIs
9. Respond to and resolve escalated internal and external customer queries, complaints, and legal demands, focusing on high customer satisfaction and preventing future issues
10. Recover monies from overpayments and credit balances
11. Resolve returned payments and unidentified bank items
12. Maintain and produce procedure documents
Key Skills / Qualifications needed for this role:
* Graduate calibre
* Excellent numerical skills with the ability to gather, analyze, and interpret data from multiple sources
* Proven numeracy skills and meticulous attention to detail
* Ability to adapt to rapid changes within the business
* Proven ability to work under pressure and meet tight deadlines
* Fast learner with a can-do attitude and a strong desire to manage spend and improve customer service
* Interpersonal skills with management at all levels
* High energy, drive, and enthusiasm
* Commitment to personal development
* Customer service ethic and professional telephone manner
* Advanced PC skills
* At least 1 year experience working in a finance environment within financial processing (or equivalent)
Our benefits are designed to support our people’s health through Viva, our global wellbeing programme, covering mental, physical, financial, social, and environmental wellbeing. We support flexible working and offer a range of family-friendly benefits.
Joining Bupa in this role, you will receive:
* 25 days holiday, increasing with length of service, with options to buy or sell
* Bupa health insurance
* An enhanced pension plan and life insurance
* Annual performance-based bonus
* Onsite gyms or local discounts where no onsite gym is available
* Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider committed to helping people live longer, healthier, happier lives. With no shareholders, our focus is on our customers. We make health happen by being brave, caring, and responsible in everything we do.
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