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Senior Principal Consultant - Areti Group
Job Title: Head of Infrastructure
Location: West Midlands
Perm
Hybrid 2 days a week on site
Role Overview
The Head of Infrastructure is responsible for designing, implementing, and maintaining the organization’s IT infrastructure to ensure stability, scalability, and security. This role will lead infrastructure architecture strategy, oversee operational support (help desk and incident management), and ensure all technology systems enable seamless business operations. The position combines strategic vision with hands-on leadership, balancing forward-looking infrastructure planning with day-to-day operational excellence.
Key Responsibilities
Infrastructure Architecture & Strategy
* Define and maintain the enterprise IT infrastructure architecture roadmap, aligning it with business and technology strategies.
* Lead design and deployment of robust, scalable, and secure infrastructure solutions (on-premises, hybrid, and cloud).
* Evaluate and select hardware, software, and network solutions that optimize performance, security, and cost-effectiveness.
* Drive standardization, automation, and modernization initiatives to improve infrastructure efficiency.
* Collaborate with cybersecurity teams to ensure architectural designs meet security compliance requirements.
* Oversee the global/regional Help Desk team, ensuring high-quality first- and second-line support for employees.
* Implement IT service management (ITSM) best practices, ensuring SLAs are met and user satisfaction remains high.
* Monitor incident and request resolution metrics, proactively addressing recurring issues through root cause analysis.
* Ensure user onboarding/offboarding processes are efficient, secure, and well-documented.
* Promote a customer-focused culture within the support teams.
Infrastructure Operations & Management
* Manage the day-to-day operations of data centres, networks, servers, storage, and cloud environments.
* Ensure infrastructure meets availability, performance, and capacity targets.
* Oversee disaster recovery and business continuity plans, conducting regular testing.
* Manage vendor relationships for infrastructure-related services and contracts.
* Implement and maintain monitoring and alerting systems for proactive issue detection.
Leadership & Team Development
* Lead and mentor infrastructure, architecture, and support teams, fostering professional development and high performance.
* Set clear objectives, track performance, and ensure alignment with organizational goals.
* Build cross-functional relationships with application, security, and business teams to ensure technology alignment.
* Strong leadership and strategic planning skills.
* Excellent communication and stakeholder management abilities.
* Deep technical knowledge in network architecture, systems administration, and cloud solutions.
* Hands-on experience with ITIL practices and help desk operations.
* Strong problem-solving skills with a focus on root cause analysis and continuous improvement.
Qualifications & Experience
* Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
* 10+ years of experience in IT infrastructure, including at least 5 years in a leadership role.
* Proven track record in designing and implementing enterprise-scale IT infrastructure solutions.
* Experience managing help desk operations in a large or distributed organization.
* Familiarity with ITIL framework and ISO standards (e.g., ISO 27001, ISO 22301) is highly desirable.
* Experience with hybrid cloud environments (Azure, AWS, or GCP) and modern workplace solutions (Microsoft 365, Teams, Intune).
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Industrial Machinery Manufacturing
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