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* To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
* Delivering results that meet and/or exceed the Key Performance Indicators/Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self-development.
Main Duties
Operations
* Meet and greet as a representation of Corporate Security.
* Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and guidance bodies.
* Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively refer to and review the published AI's, familiarising oneself with any changes to suggest amendments that will improve or enhance the current level of service.
* Be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out duties. The Customer also requires a CCTV PSS SIA Licence. Additional courses are contractually required.
* Comply with legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic, methodical, and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* Undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
* You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
* Look out for and immediately report any Health & Safety hazards or potential hazards on site.
* Stay alert to threats or changes within the work environment to take appropriate action to reduce disruption, loss, or damage.
* Use common sense and initiative by involving others if a situation appears to become threatening.
* Maintain professional conduct in difficult situations and challenging customers.
* Complete accurate, detailed notebook entries after incidents for the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the Client.
* Ensure check calls are carried out at the allocated time as stipulated in the AI's.
* Call emergency services and the Communication Centre to report incidents.
What we are looking for
* Previous Security Experience
* SIA License
Our market-leading flexible benefits scheme provides benefits that suit your lifestyle, including a virtual GP, financial wellbeing assistance, and a customizable benefits platform called Choices, offering options like dental insurance, dining cards, and technology products.
Employees have access to high street discounts via the MiDeals platform, a cycle-to-work scheme, and life cover benefits. We also offer schemes like save-as-you-earn and a Mitie Matching Share Plan.
We recognize our employees’ hard work with Mitie Stars, offering cash prizes and a top prize of £10,000 at year-end.
We are committed to inclusive recruitment and accessible processes. If you need reasonable adjustments during the recruitment process due to a disability or long-term condition, please inform us by emailing us.
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