Dudley Council are looking for an experienced Customer Service Assistant to work within the Waste Department and handle complaints via phone as well as e-mail.
Main Duties:
* Handle inbound customer contacts via calls
* Provide accurate information, resolve service queries, and guide customers through digital tools and processes
* Manage customer complaints with empathy, ownership, and professionalism
* Maintain and update customer account records in line with procedures and actions taken
* Identify service improvement opportunities and provide feedback to enhance the customer experience
* Advocate and educate customers on digital tools and services
* Adhere to regulatory waste requirementsWhat we are looking for:
Excellent communication and active listening skills
Strong customer focus with passion for helping and problem-solving
Comfortable using digital systems and tools with ability to grasp new technology
Resilient and adaptable with a positive attitude
Experienced in waste service roll outs with technical understandingThis is an ongoing contract for a period of 8 weeks.
Please apply with your CV if you wish to be considered.
There might be occasional Saturday Overtime paid at enhanced rate.
Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates