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Date: May 22, 2025
Job Title: Customer Service Representative Fluid Engineering
Job Location: UK, Derbyshire
Job type: Permanent
Type of role: Hybrid
Are you passionate about delivering top-tier customer service experience? We have an exciting opportunity to join our team, we are seeking a proactive customer experience representative for our European Fluid Engineering Team.
What You'll Do:
You will be responsible for the delivery of professional customer service, exceeding our customers’ expectations, whether taking ownership of customer enquiries, or through the accurate and timely order processing of Lubrizol Fluid Engineering product and services.
As a Customer Experience Representative, you will be at the heart of our operations, working closely with the product management and account managers to ensure seamless order processing for existing customers and distributors within Europe.
As an integral part of the LFE Europe team, your responsibilities will be:
• Your role involves receiving and processing sales orders.
• Building relationships with customers to provide timely feedback to both internal and external customers and distributors.
• Expediting orders through the supply chain to ensure on-time deliveries and customer satisfaction.
• You will control product prices, coordinate with the pricing administrator, and ensure all goods shipped are invoiced accurately within the same month.
• Collaborating closely with credit control, you will ensure timely collection of accounts receivable and coordinate activities with service providers.
• You will manage nonstandard orders, such as consignment stock orders, and act as a super user for SAP, organizing basic training on Fulfil Order transactions.
• Additionally, you will create and maintain customer-specific documentation, handle commercial documents, and analyze letters of credit terms to ensure compliance and you will handle consignment stock orders and review customer contracts to ensure compliance and efficiency.
• Your proactive support for the Commercial Division and customers will be crucial in maintaining high levels of customer satisfaction and smooth business operations.
What We're Looking For:
• We are seeking a candidate with previous experience in a customer-facing role, who is knowledgeable about international trade techniques and computer literate.
• Fluency in English is essential
• Strong team working skills, working closely with remote members of the team.
• The ideal candidate will possess excellent communication skills, both verbal and written, and have a strong ability to resolve customer issues quickly and accurately.
• Active listening, empathy, and patience are key traits, along with a deep understanding of our products and services.
• Adaptability to handle various customer inquiries and situations is crucial.
• The ability to escalate complex issues appropriately and identify opportunities for upselling or cross-selling is important.
• Collaboration with other teams to ensure customer satisfaction is a must.
• Key behavioral competencies include a focus on customers, decision-making, communication, adaptability, collaboration, relationship building, empathy, interpersonal competence, and conflict resolution.
• Knowledge of SAP is desirable; it is not mandatory.
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Job Segment: Customer Service Representative, Logistics, Supply Chain, Accounts Receivable, Customer Service, Operations, Marketing, Finance
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