Overview
OCC Engineer – Operational Control Centre. Engineering expertise. Real-time decisions. Network-wide impact. We’re looking for an experienced bus engineer to join our Operations Control Centre (OCC) as a technical specialist supporting the live London bus network. This is not a workshop role. You’ll be the engineering expert at the heart of operations — diagnosing faults remotely, guiding controllers and drivers, and making fast, safe decisions that keep services moving.
If you enjoy problem-solving under pressure and want to influence outcomes across the entire fleet, this role offers something genuinely different.
What You’ll Be Doing
* Providing real-time technical assessments of on-road breakdowns and vehicle defects
* Using Geotab, Tranzaura and live data to diagnose faults and assess risk
* Deciding the right response: remote reset, driver instruction, roadside attendance, recovery or vehicle swap
* Acting as the engineering authority within the Control Centre, advising iBus Controllers and operational teams
* Speaking directly with drivers — giving clear, calm technical guidance
* Liaising with garages and roadside engineers to ensure smooth handovers
* Identifying repeat faults, trends and reliability issues to support continuous improvement
Essential: What we’re looking for
* Strong engineering knowledge across modern bus fleets (including hybrid and electric)
* Proven diagnostic skills and confidence making decisions remotely
* Experience using telematics or inspection systems (Geotab, Tranzaura or similar)
* NVQ Level 3 / City & Guilds Level 3 (or equivalent)
* Excellent communication skills and the ability to stay calm under pressure
* Flexibility to work shifts (weekends, Bank Holidays)
Desirable
* Control Centre, command or incident-response experience
* PCV licence (or willingness to obtain)
Why this role?
* Work at the centre of live operations, not just one garage
* Use your engineering expertise to influence network-wide outcomes
* Fast-paced, varied work — no two shifts are the same
* A clear step into a specialist, high-trust engineering role
Salary: £60,407
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